Restaurant & Bar Supervisor — Lead Service Excellence

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 25.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

My MeliáRewards

My MeliáBenefits

Descrizione del lavoro

Melia Hotels International S.A. (Meliá) in Milano, Italy, seeks a Restaurant & Bar Supervisor to oversee daily restaurant and bar operations during shifts and lead the F&B team to deliver outstanding guest experiences.

You will monitor procedures, ensure safety standards, and contribute to achieving department goals while collaborating with other hotel departments. Fluency in Italian and English is required.

Competenze

• Excellent guest service and communication skills.
• Good knowledge of restaurant and bar operations.
• Fluent in Italian and English.

Mansioni

• Supervise the daily operations of the restaurant and bar outlets, ensuring excellent service standards.
• Lead, motivate and support the Food & Beverage team during each shift.
• Ensure compliance with Meliá operational standards, hygiene and safety procedures.
• Monitor opening, closing and operational checklists.
• Oversee inventory control, equipment maintenance and outlet presentation.
• Handle guest requests and resolve complaints promptly, ensuring an exceptional guest experience.
• Support the Restaurant Manager in achieving departmental objectives, quality standards and financial targets.
• Collaborate with Kitchen, Front Office and other hotel departments to ensure seamless service.
• Support onboarding, training and development of team members.
• Promote Meliá's service culture and contribute to continuous improvement initiatives.

Conoscenze

Customer service excellence

Restaurant & Bar operations

Bilingual Italian/English

Descrizione del lavoro

Melia Hotels International S.A. (Meliá) in Milano, Italy, seeks a Restaurant & Bar Supervisor to oversee daily restaurant and bar operations during shifts and lead the F&B team to deliver outstanding guest experiences.

You will monitor procedures, ensure safety standards, and contribute to achieving department goals while collaborating with other hotel departments. Fluency in Italian and English is required.