Reservations Agent

Mandarin Oriental Group

Milano

In loco

EUR 23.000 - 24.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Learning & Development

MOstay

Health & Wellness

Employee Restaurant

Descrizione del lavoro

Mandarin Oriental Milan seeks a Reservations Agent to join the Reservations and Revenue Department in Milan. You will handle guest reservation requests with accuracy, efficiency, and a high level of service while upholding Mandarin Oriental standards.

We value experience in reservations or front office, fluency in English and Italian, and strong attention to detail. This full-time role offers competitive benefits and opportunities within a luxury hotel group.

Competenze

Experience in reservations, front office, or hotel customer service.
English and Italian written and spoken proficiency.
Strong attention to detail and organization.
Ability to multitask in a fast-paced environment.

Mansioni

Process reservations via phone, email, and online channels, ensuring accuracy of guest details, rates, and availability.
Maintain up-to-date and accurate information within reservation systems.
Respond to guest enquiries in a timely, professional, and courteous manner.
Ensure guest preferences and profiles are correctly recorded and communicated.
Handle booking modifications, cancellations, and follow established procedures.
Coordinate with Front Office and other departments to support guest requests.
Maintain high standards of communication and service at all times.
Adhere to Mandarin Oriental policies, procedures, and service standards.
Carry out additional duties as required to support operations.

Conoscenze

Reservations

Front office

Customer service

English

Italian

Reservation systems

Strumenti

Reservation systems

Descrizione del lavoro

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About the job

Based at the Mandarin Oriental, Milan within the Reservations and Revenue Department in Milan, the Reservations Agent is responsible for handling guest reservation requests, ensuring accuracy, efficiency, and a high level of service while maintaining Mandarin Oriental standards. The Reservations Agent reports to the Reservations Manager.

As Reservations Agent, you willbe responsiblefor the following duties:

To process reservations via phone, email, and online channels, ensuring accuracy of guest details, rates, and availability
To maintain up-to-date and accurate information within reservation systems
To respond to guest enquiries in a timely, professional, and courteous manner
To ensure guest preferences and profiles are correctly recorded and communicated
To handle booking modifications, cancellations, and follow established procedures
To coordinate with Front Office and other departments to support guest requests
To maintain high standards of communication and service at all times
To adhere to Mandarin Oriental policies, procedures, and service standards
To carry out any additional duties as required to support operations

As Reservations Agent, weexpectfrom you:

To demonstrate experience in reservations, front office, or customer service within a hotel environment
To communicate effectively in both English and Italian, written and verbal
To possess good knowledge of reservation systems and booking processes
To exhibit strong attention to detail and organisational skills
To demonstrate a service-oriented and professional approach
To show the ability to manage multiple tasks in a fast-paced environment
To work effectively as part of a team
To comply with MOHG Pillars, LQEs, and Guiding Principles

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.