Remote Travel Concierge & Support Specialist

Sawmilldcllc; Napoli; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Remote work

Training provided

Travel perks & discounts

Growth opportunities

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role requires exceptional communication and the ability to assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call center, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication skills

Customer service

Remote work

Organized

Adaptability

System learning

Travel passion

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role requires exceptional communication and the ability to assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.