Remote Travel Concierge — Luxury Booking & Client Support

manatal-264; Napoli; Remoto; EUR 37.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible scheduling

Professional growth

Travel perks

Ongoing training

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. The position offers 100% remote work with flexible scheduling and opportunities for professional growth.

Competenze

• Excellent communication skills across channels.
• Experience in travel, hospitality, or service roles.
• Strong organizational skills and problem solving.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Conoscenze

Verbal & written communication

Customer service experience

Organization & attention to detail

Tech-savvy / booking platforms

Multitasking & responsiveness

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. The position offers 100% remote work with flexible scheduling and opportunities for professional growth.