Remote Luxury Travel Concierge - Client Experience & Growth

manatal-264; Firenze; Remoto; EUR 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible scheduling

Growth opportunities

Travel perks

Training & development

Descrizione del lavoro

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to guide clients through every travel touchpoint, from initial booking to post-trip follow-up. This role focuses on delivering a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and creating memorable client experiences in a 100% remote environment.

Competenze

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or service-related experience preferred.
• Highly organized with strong attention to detail.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Conoscenze

Excellent communication

Customer service

Detail oriented

Tech-savvy

Multitasking

Travel passion

Formazione

Descrizione del lavoro

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to guide clients through every travel touchpoint, from initial booking to post-trip follow-up. This role focuses on delivering a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and creating memorable client experiences in a 100% remote environment.