Remote Travel Concierge & Customer Experience Specialist

manatal-264; Torino; Remoto; EUR 37.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Travel perks and industry-related-dis

Training and development

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes service quality and a personalized experience.

This position rewards detail orientation, a service-driven mindset, and a passion for travel, hospitality, and delivering exceptional experiences.

Competenze

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Mansioni

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conoscenze

Communication skills

Customer service

Organizational skills

Tech savviness

Multitasking

Travel passion

Strumenti

Booking platforms

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes service quality and a personalized experience.

This position rewards detail orientation, a service-driven mindset, and a passion for travel, hospitality, and delivering exceptional experiences.