Remote Tech Support Specialist, Molecular Diagnostics

Cepheid; Genova; Remoto; EUR 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Private health insurance

Internet reimbursement

Home office stipend

Descrizione del lavoro

Cepheid, a Danaher operating company, seeks a Technical Support Specialist – Systems to provide advanced product support for molecular diagnostics instruments. The role is fully remote in Europe, reporting to Italy/Portugal Customer Care Manager, with travel up to 15% in Europe.

You will troubleshoot hardware/software issues, collect detailed instrument data, and contribute to knowledge base while collaborating with global teams.

Competenze

• Bachelor’s degree in a related field with relevant medical devices experience.

Mansioni

• Provide advanced technical support for Cepheid instruments by phone, email, and web.
• Document and analyze instrument-related complaints and perform RCA.
• Remote and on-site support to restore system uptime.
• Contribute to knowledge base and mentoring others.

Conoscenze

Advanced troubleshooting

Medical devices

Laboratory instrumentation

Networking basics

Customer support

Salesforce CRM

Formazione

Bachelor’s degree in Engineering/Life Sciences

Strumenti

Salesforce

Descrizione del lavoro

Cepheid, a Danaher operating company, seeks a Technical Support Specialist – Systems to provide advanced product support for molecular diagnostics instruments. The role is fully remote in Europe, reporting to Italy/Portugal Customer Care Manager, with travel up to 15% in Europe.

You will troubleshoot hardware/software issues, collect detailed instrument data, and contribute to knowledge base while collaborating with global teams.