Remote T3 Support Engineer Night Shift

Supportyourapp-1; Firenze; Remote; EUR 58,000 - 75,000; Full time

Benefits offered by this job

Fixed night shift schedule

Remote work from EU

USD compensation

Referral bonuses

Work-life balance

Self-development culture

No time-tracking

Job summary

SupportYourApp is hiring a T3 Support Engineer to troubleshoot and resolve escalated issues across backend, databases, and cross-system integrations. You will reproduce bugs in web Admin, mobile apps, and APIs, analyze logs, and implement small fixes while coordinating with Engineering.

The role requires strong SQL, PHP/JS/TS skills, English at C1, and experience in technical support or SRE. This position offers remote work from the EU and USD compensation.

Qualifications

• Excellent English skills (C1+).
• Experience in Technical Support, SRE, or Engineering.
• Proven customer-facing experience in a technical support role.
• Strong SQL skills with production-scale relational databases.
• Ability to explain technical concepts clearly to customers.
• Working knowledge of PHP and/or JavaScript/TypeScript.
• Familiarity with AWS or another cloud provider.
• Experience with Sentry or similar error-tracking tools and Grafana.
• Strong written communication and documentation abilities.
• Analytical thinking and proactive problem-solving.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes and data corrections.
• Escalate complex issues to Engineering with clear documentation.
• Track incidents and outages through resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce escalations.
• Maintain deep understanding of client solutions and meet KPIs.

Skills

SQL

PHP

JavaScript

TypeScript

AWS

Sentry

Grafana

English

Troubleshooting

Customer Support

Tools

MySQL

PostgreSQL

Grafana

Sentry

AWS

Job description

SupportYourApp is hiring a T3 Support Engineer to troubleshoot and resolve escalated issues across backend, databases, and cross-system integrations. You will reproduce bugs in web Admin, mobile apps, and APIs, analyze logs, and implement small fixes while coordinating with Engineering.

The role requires strong SQL, PHP/JS/TS skills, English at C1, and experience in technical support or SRE. This position offers remote work from the EU and USD compensation.