Hybrid Application Support Technician: Tier-2, Apps & DBs

Pragmatike; Puglia; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Pragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a global Digital Solutions Managed Services team. You’ll support a portfolio of business-critical applications and enterprise tools across Windows and Linux environments.

This hands-on role focuses on troubleshooting complex issues, database administration (MSSQL and open-source), and contributing to smooth deployments and upgrades. A rotating 24/7 on-call schedule applies.

Qualifications

• 3+ years of experience in application maintenance or IT support.
• Hands-on experience supporting client/server applications.
• Good knowledge of database management and administration.
• Experience working in Windows and/or Linux environments.
• Strong troubleshooting and analytical skills.
• Fluent English with strong written and verbal communication.
• High school diploma or equivalent.

Responsibilities

• Provide day-to-day Tier-2 support and maintenance for business applications.
• Troubleshoot application issues, identify root causes, and escalating complex incidents when required.
• Perform administration and troubleshooting across MSSQL and open-source databases.
• Support application releases, upgrades, configuration changes, and deployments.
• Assist with structural application changes required during system upgrades.
• Support applications running across Windows and Linux environments.
• Respond to application-related queries from users working across different locations.
• Support the deployment of tools and operational processes that improve service delivery.
• Provide knowledge transfer to Tier-1 teams and support end-user training when required.
• Maintain technical documentation, system reports, and knowledge-base content.
• Participate in operational meetings and collaborate with other technical teams.
• Contribute to special projects and provide additional technical support when required.
• Participate in a rotating 24/7 on-call schedule, approximately one week per month.

Skills

Troubleshooting

Analytical skills

Client/server applications

Windows environments

Linux environments

Education

High school diploma or equivalent

Tools

MSSQL

MySQL

Windows Server

Linux

Job description

Pragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a global Digital Solutions Managed Services team. You’ll support a portfolio of business-critical applications and enterprise tools across Windows and Linux environments.

This hands-on role focuses on troubleshooting complex issues, database administration (MSSQL and open-source), and contributing to smooth deployments and upgrades. A rotating 24/7 on-call schedule applies.