Remote SaaS Finance Support Specialist

Soldo; Lazio; Ibrido; EUR 32.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private healthcare

Lunch vouchers

Career development budget

Mentoring programme

Flexible work options

60 days flexible location

Extra leave days

Soldo card

Employee Assistance

CAF financial support

Training opportunities

Descrizione del lavoro

Soldo is seeking a Customer Interaction Specialist to join our Rome office or work remotely in Italy. You’ll provide excellent service to corporate clients via email, chat, and phone, handle account management questions, and help customers understand and use our financial platform.

We value clear communication, problem-solving, and a customer-centric approach. You''ll collaborate with internal teams to resolve issues and ensure satisfaction, with flexible working options and a focus on career

Competenze

• Excellent communication skills and ability to explain complex issues simply.
• Strong problem-solving abilities and a can-do attitude.
• Experience in customer service, preferably in financial services or software support.
• Ability to handle a high volume of inquiries while remaining professional.

Mansioni

• Provide excellent customer service to corporate clients via email, live chat and phone.
• Assist customers with financial services queries related to account management, transactions, and product features.
• Offer first-line software support, troubleshooting common issues and guiding clients through technical solutions.
• Investigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction.
• Understand and comply with the key objectives of the company.
• Maintain a strong understanding of the Soldo platform to provide accurate and helpful information.
• Deliver service/quality standards to agreed levels.
• Document and track customer issues, ensuring that queries are logged and followed up appropriately.
• Work closely with internal teams to escalate and resolve more complex issues.

Conoscenze

Communication

Problem solving

Customer service

High-volume support

Technical troubleshooting

Customer-centric

Attention to detail

Descrizione del lavoro

Soldo is seeking a Customer Interaction Specialist to join our Rome office or work remotely in Italy. You’ll provide excellent service to corporate clients via email, chat, and phone, handle account management questions, and help customers understand and use our financial platform.

We value clear communication, problem-solving, and a customer-centric approach. You''ll collaborate with internal teams to resolve issues and ensure satisfaction, with flexible working options and a focus on career