Remote Italian Tech Support Specialist – Portugal

Cbtalents; Caserta; Remoto; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work in Portugal

Relocation support

Competitive salary

Descrizione del lavoro

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist to work remotely from Portugal. You will assist users in Italian and English, troubleshoot technical issues, and document cases to ensure timely resolution.

The role requires strong communication, problem-solving abilities, and a customer-focused mindset. Relocation support is available for eligible candidates, with a salary reflecting market rates for remote EU-based positions.

Competenze

• Fluent in Italian and English for customer interactions.
• Strong communication and empathy in handling inquiries.
• Experience in technical support or similar customer-facing roles is preferred.
• Detail-oriented with solid problem-solving abilities.

Mansioni

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints professionally with empathy.
• Explain technical solutions clearly to customers.
• Document cases accurately and track progress to resolution.
• Follow up on cases until fully resolved and ensure satisfaction.

Conoscenze

Italian language

English language

Customer service

Technical troubleshooting

Communication skills

Strumenti

CRM software

Ticketing system

Descrizione del lavoro

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist to work remotely from Portugal. You will assist users in Italian and English, troubleshoot technical issues, and document cases to ensure timely resolution.

The role requires strong communication, problem-solving abilities, and a customer-focused mindset. Relocation support is available for eligible candidates, with a salary reflecting market rates for remote EU-based positions.