Remote Italian Customer Care Specialist in Portugal

Cross Border Talents; Milano; Remote; EUR 6.700 - 11.000; Vollzeit

Benefits dieser Stelle

Relocation Support

Studio accommodation

Zusammenfassung

Cross Border Talents is seeking an Italian-speaking Customer Support Representative to work remotely for the Portugal market. You will respond to customer inquiries via email, chat, forms and calls, manage tickets, and perform back-office tasks using CRM tools.

The role includes outbound calls to promote products and collect feedback, with relocation assistance and a company-provided accommodation option. Working 40 hours per week, you will join an international team from a multicultural

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Jobbeschreibung

Cross Border Talents is seeking an Italian-speaking Customer Support Representative to work remotely for the Portugal market. You will respond to customer inquiries via email, chat, forms and calls, manage tickets, and perform back-office tasks using CRM tools.

The role includes outbound calls to promote products and collect feedback, with relocation assistance and a company-provided accommodation option. Working 40 hours per week, you will join an international team from a multicultural