Italian-Speaking Customer Care — Remote Portugal w/ Relocation

Cross Border Talents; Venezia; Remote; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Relocation support

Accommodation option

Job summary

Cross Border Talents is seeking a Customer Support Representative for the Italian market, offering a remote role in Portugal with accommodation options. The position demands handling inquiries via email, chat, and calls, with potential outbound outreach and up-selling opportunities.

Workload includes 40 hours per week, 22 vacation days per year, and accommodation with a studio in a company shared building for up to 12 months.

Qualifications

• Experience in customer support or service roles.
• Ability to handle refunds and general inquiries.
• Excellent written and verbal communication.
• Comfort with outbound calls and back-office tasks.

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Skills

Customer service

CRM tools

Communication

Tools

CRM software

Job description

Cross Border Talents is seeking a Customer Support Representative for the Italian market, offering a remote role in Portugal with accommodation options. The position demands handling inquiries via email, chat, and calls, with potential outbound outreach and up-selling opportunities.

Workload includes 40 hours per week, 22 vacation days per year, and accommodation with a studio in a company shared building for up to 12 months.