Remote Italian-Speaking Customer Care (Portugal)

Cross Border Talents; Firenze; Remote; EUR 6,700 - 11,000; Full time

Benefits offered by this job

Accommodation option (studio)

Job summary

Cross Border Talents is seeking Italian-speaking Customer Support Representatives to work remotely from Portugal with accommodation options. You will manage customer inquiries via email, chat, and calls, handle refunds and service issues, and perform back-office tasks to keep CRM records up to date.

The role includes outbound calls to promote products, gather feedback, and support customer success, with performance goals and relocation assistance for candidates moving from abroad.

Qualifications

• Italian language proficiency is required.
• Experience in customer support is beneficial.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Skills

Italian language

Customer service

Job description

Cross Border Talents is seeking Italian-speaking Customer Support Representatives to work remotely from Portugal with accommodation options. You will manage customer inquiries via email, chat, and calls, handle refunds and service issues, and perform back-office tasks to keep CRM records up to date.

The role includes outbound calls to promote products, gather feedback, and support customer success, with performance goals and relocation assistance for candidates moving from abroad.