Remote Italian-Speaking Customer Service in Portugal

Cross Border Talents; Napoli; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Temporary accommodation

Flight reimbursement

Initial hotel stay

Full-time contract with base salary +/

Paid training

Private healthcare

Online Portuguese lessons

Social events

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service professional to work remotely from Portugal with relocation support. You will assist customers by phone, chat, and email from anywhere in the EU, resolving inquiries with empathy and precision.

Join a flexible, full-time role that includes relocation assistance, temporary accommodation, flight reimbursement, and ongoing training within a supportive international team.

Qualifications

• Excellent communication and problem-solving abilities.
• Willing to relocate to Portugal.
• Customer service or hospitality experience is a bonus.
• EU passport or Portuguese residency card.

Responsibilities

• Connect with customers via phone, chat and email in Italian.
• Resolve issues with empathy and accuracy.
• Maintain case records in CRM and ensure timely resolution.
• Collaborate with teammates to sustain high service levels.

Skills

Communication

Problem solving

Relocation ready

Customer service

Hospitality experience

EU passport

Job description

Cross Border Talents is seeking an Italian-speaking Customer Service professional to work remotely from Portugal with relocation support. You will assist customers by phone, chat, and email from anywhere in the EU, resolving inquiries with empathy and precision.

Join a flexible, full-time role that includes relocation assistance, temporary accommodation, flight reimbursement, and ongoing training within a supportive international team.