Remote HR Operations & Onboarding Specialist

Hired; Italia; Remote; EUR 28,000 - 38,000; Full time

Job summary

Hired is seeking an English-speaking Generalist to join on a full-time, fully remote basis. You will handle onboarding support, troubleshooting, and general inquiries for a global platform, coordinating with users across multiple time zones.

This role emphasizes clear communication, accuracy, and the ability to multitask. You will work with cross-functional teams to resolve issues and maintain records in the designated system, contributing to a seamless user experience for international

Qualifications

• Fluency in spoken and written English is required.
• Experience in customer support or generalist/admin roles is preferred.
• Ability to multitask with accuracy and attention to detail.
• Familiarity with basic computer applications (email, spreadsheets, chat tools).
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Provide clear English-language support to users via chat, email, or other channels.
• Assist users with onboarding, account setup, verification, and platform navigation.
• Troubleshoot and resolve common user issues related to accounts, transactions, or tech problems.
• Maintain accurate records of interactions and feedback in the designated system.
• Collaborate with cross-functional teams to escalate and resolve complex issues.

Skills

English fluency

Customer support experience

Multitasking

Computer literacy

Problem solving

Job description

Hired is seeking an English-speaking Generalist to join on a full-time, fully remote basis. You will handle onboarding support, troubleshooting, and general inquiries for a global platform, coordinating with users across multiple time zones.

This role emphasizes clear communication, accuracy, and the ability to multitask. You will work with cross-functional teams to resolve issues and maintain records in the designated system, contributing to a seamless user experience for international