HR Operations Generalist (Remote)

Hired; Italia; Remote; EUR 28,000 - 38,000; Full time

Job summary

Hired is seeking an English-speaking Generalist to join on a full-time, fully remote basis. You will handle onboarding support, troubleshooting, and general inquiries for a global platform, coordinating with users across multiple time zones.

This role emphasizes clear communication, accuracy, and the ability to multitask. You will work with cross-functional teams to resolve issues and maintain records in the designated system, contributing to a seamless user experience for international

Qualifications

• Fluency in spoken and written English is required.
• Experience in customer support or generalist/admin roles is preferred.
• Ability to multitask with accuracy and attention to detail.
• Familiarity with basic computer applications (email, spreadsheets, chat tools).
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Provide clear English-language support to users via chat, email, or other channels.
• Assist users with onboarding, account setup, verification, and platform navigation.
• Troubleshoot and resolve common user issues related to accounts, transactions, or tech problems.
• Maintain accurate records of interactions and feedback in the designated system.
• Collaborate with cross-functional teams to escalate and resolve complex issues.

Skills

English fluency

Customer support experience

Multitasking

Computer literacy

Problem solving

Job description

We are hiring for one of our clients, seeking an English Speaking Generalist to work on a full-time basis. The role involves handling general support tasks and communications for a global platform. Tasks include assisting users with onboarding, troubleshooting, and general inquiries.

Key Responsibilities:

• Provide clear and concise English language support to users via chat, email, or other communication channels.
• Assist users with account setup, verification, and general platform navigation.
• Troubleshoot and resolve common issues related to user accounts, transactions, or technical difficulties.
• Maintain accurate records of interactions, transactions, and user feedback in the designated system.
• Collaborate with cross-functional teams to escalte and resolve complex user issues.

Required Skills & Qualifications:

• Fluency in spoken and written English is required.
• Prior experience in customer support, generalist support, or administrative roles is preferred.
• Ability to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Familiarity with basic computer applications, including email, spreadsheets, and communication tools.
• Strong problem-solving skills and the ability to work independently with minimal supervision.

More About the Opportunity:

This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to seamless user experiences across international markets. The position is fully remote, allowing for flexible work arrangements.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.