Remote-First Developer Support Engineer (Italy)

Jobgether

Italia

In loco

EUR 45.000 - 65.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Ricevi più risposte dai datori di lavoro

Invia un CV specifico per questa offerta in pochi minuti.

Vantaggi offerti da questo lavoro

Remote-first

Distributed teams

LinkedIn Learning

Professional growth

Impactful work

Diversity & inclusion

Descrizione del lavoro

Jobgether is seeking a Developer Support Engineer based in Italy to provide advanced technical support for backend services, integrations, databases, and configurations across cloud and self-hosted environments.

You will investigate challenging issues using logs, SQL queries, APIs, scripts, and system diagnostics; collaborate with Support, Engineering, and Product teams; and help customers resolve high-impact incidents while documenting defects and workarounds.

Competenze

3–6 years of experience supporting Java-based web applications or comparable enterprise software environments.
Strong troubleshooting capabilities spanning application code, logs, databases, APIs, infrastructure, and system dependencies.
Hands-on experience writing SQL queries and working with databases such as MySQL or Microsoft SQL Server.
Strong Linux command-line skills, particularly for log analysis, system configuration, and environment troubleshooting.
Experience troubleshooting networking concerns involving firewalls, proxies, connectivity, and related infrastructure.
Practical experience working with REST APIs and SaaS or web-based applications.
Experience with Kubernetes and an understanding of distributed application architectures.
Strong scripting abilities and the ability to use automation to investigate problems and improve technical workflows.
Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
Ability to work independently with general guidance, manage technical workstreams, and take ownership of issues through resolution.
A Bachelor’s degree in Computer Science or a related technical discipline is preferred.
Experience with ArangoDB or other NoSQL databases is a plus.
Candidates must have unrestricted authorization to work in their country of residence and be located in an eligible country within the EMEA region.

Mansioni

Provide advanced technical support for backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
Participate in on-call rotations and provide escalation support for complex or high-impact incidents.
Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
Analyze application logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
Use development and environment inspection tools to debug application behavior across multiple technical layers.
Identify, reproduce, and document software defects and collaborate with Engineering on resolution and workarounds.
Develop scripts and technical solutions to address complex customer issues and automate repetitive troubleshooting tasks.
Support integrations involving REST APIs and third-party systems, helping diagnose data flow and connectivity issues.
Work closely with Technical Support Engineering, Engineering, and Product teams to resolve escalated cases within defined scope.
Contribute to internal documentation, knowledge sharing, and continuous improvements to support processes and product quality.