Remote Field Service Tech – Medical Devices (Italy/North)

Natus Medical Incorporated; Ravenna; Remoto; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Natus Medical Incorporated is seeking an experienced Field Service Technician to support customers across Northern Italy in a remote, field-based role. The position involves installations, maintenance, and training for advanced medical technology used in hospitals and healthcare facilities.

You will perform on-site installs, preventive maintenance, and troubleshooting, with extensive travel throughout Northern Italy and collaboration with Engineering, Product Management, Sales, and Quality teams

Competenze

• Diploma or Degree in Biomedical Engineering, Electronics, IT or related field.
• Significant field service experience with complex equipment.
• Strong troubleshooting across hardware, software, OS, and networks.
• Experience installing, maintaining and supporting customers independently.
• Valid driver's license and fluent Italian.

Mansioni

• Install, commission, maintain, and repair neurology and neurodiagnostic systems at customer sites.
• Perform system upgrades, preventative maintenance, troubleshooting, and fault resolution.
• Support customers with hardware, software, networking, and system integration issues.
• Conduct site surveys and coordinate installation projects from planning through completion.
• Deliver customer training to ensure safe and effective use of equipment.
• Provide remote technical support via phone and digital tools.
• Document service activities, reports, quotations, and technical records accurately.
• Collaborate with Engineering, Product Management, Sales, and Quality teams to resolve complex issues and drive continuous improvement.
• Build strong customer relationships while delivering an exceptional service experience.

Conoscenze

Strong troubleshooting skills

Customer service

Excellent communication

Italian fluency

Willingness to travel

Formazione

Diploma or Degree in Biomedical Engineering, Electronics, IT, Medical Technology, or related technical discipline

Strumenti

Microsoft desktop environments

Microsoft Windows Server

Active Directory

SQL Server

Descrizione del lavoro

Natus Medical Incorporated is seeking an experienced Field Service Technician to support customers across Northern Italy in a remote, field-based role. The position involves installations, maintenance, and training for advanced medical technology used in hospitals and healthcare facilities.

You will perform on-site installs, preventive maintenance, and troubleshooting, with extensive travel throughout Northern Italy and collaboration with Engineering, Product Management, Sales, and Quality teams