Field Service Technician (Medical Devices)

Natus Medical Incorporated; Ravenna; Remoto; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Natus Medical Incorporated is seeking an experienced Field Service Technician to support customers across Northern Italy in a remote, field-based role. The position involves installations, maintenance, and training for advanced medical technology used in hospitals and healthcare facilities.

You will perform on-site installs, preventive maintenance, and troubleshooting, with extensive travel throughout Northern Italy and collaboration with Engineering, Product Management, Sales, and Quality teams

Competenze

• Diploma or Degree in Biomedical Engineering, Electronics, IT or related field.
• Significant field service experience with complex equipment.
• Strong troubleshooting across hardware, software, OS, and networks.
• Experience installing, maintaining and supporting customers independently.
• Valid driver's license and fluent Italian.

Mansioni

• Install, commission, maintain, and repair neurology and neurodiagnostic systems at customer sites.
• Perform system upgrades, preventative maintenance, troubleshooting, and fault resolution.
• Support customers with hardware, software, networking, and system integration issues.
• Conduct site surveys and coordinate installation projects from planning through completion.
• Deliver customer training to ensure safe and effective use of equipment.
• Provide remote technical support via phone and digital tools.
• Document service activities, reports, quotations, and technical records accurately.
• Collaborate with Engineering, Product Management, Sales, and Quality teams to resolve complex issues and drive continuous improvement.
• Build strong customer relationships while delivering an exceptional service experience.

Conoscenze

Strong troubleshooting skills

Customer service

Excellent communication

Italian fluency

Willingness to travel

Formazione

Diploma or Degree in Biomedical Engineering, Electronics, IT, Medical Technology, or related technical discipline

Strumenti

Microsoft desktop environments

Microsoft Windows Server

Active Directory

SQL Server

Descrizione del lavoro

Remote | Northern Italy (Milan Region Preferred) | Extensive Travel

At Natus, we are committed to improving patient outcomes through innovative neurology and neurodiagnostic solutions. We are looking for an experienced Field Service Technician to join our team and support customers across Northern Italy.

This is a remote, field-based role ideally suited to someone located in the Milan region, providing technical support, installations, maintenance, and training for advanced medical technology used in hospitals and healthcare facilities.

What You’ll Be Doing

As a trusted technical expert, you will:

• Install, commission, maintain, and repair neurology and neurodiagnostic systems at customer sites.
• Perform system upgrades, preventative maintenance, troubleshooting, and fault resolution.
• Support customers with hardware, software, networking, and system integration issues.
• Conduct site surveys and coordinate installation projects from planning through completion.
• Deliver customer training to ensure safe and effective use of equipment.
• Provide remote technical support via phone and digital tools.
• Document service activities, reports, quotations, and technical records accurately.
• Collaborate with Engineering, Product Management, Sales, and Quality teams to resolve complex issues and drive continuous improvement.
• Build strong customer relationships while delivering an exceptional service experience.

What We’re Looking For

Essential Requirements

• Diploma or Degree in Biomedical Engineering, Electronics, IT, Medical Technology, or a related technical discipline, or equivalent experience.
• Significant field service experience supporting complex technical equipment.
• Strong troubleshooting skills across hardware, software, operating systems, and networks.
• Experience performing installations, maintenance, and customer-facing technical support independently.
• Excellent customer service and communication skills.
• Valid driver's license.
• Native or fluent Italian.
• Willingness to travel extensively throughout Northern Italy.

Preferred

• Experience within the medical device, healthcare technology, or diagnostics industry.
• Knowledge of Microsoft desktop and server environments.
• Understanding of Active Directory, Group Policies, and network infrastructure.
• Experience with SQL Server or database administration.
• Working knowledge of English.

Why Join Natus?

• Work with innovative medical technology that directly supports patient care.
• Enjoy the flexibility of a remote, field-based position.
• Join a collaborative international organization committed to quality and innovation.
• Receive ongoing technical and professional development opportunities.
• Be part of a company culture built on teamwork, accountability, respect, and putting patients first.

Location

This role covers Northern Italy and is ideally suited to candidates based in the Milan region due to customer proximity and travel requirements.

EEO Statement:

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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