Remote Field Application Engineer – Solar PV & Storage

TCL SunPower Global

Milano

In loco

EUR 50.000 - 70.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

TCL SunPower Global is seeking a Field Application Engineer - Solar PV & Energy Storage to support our energy storage business in Northeast Italy. This home-based role provides pre-sales and after-sales technical support to local sales teams, distributors, installers, and customers, driving growth and successful project delivery in the Italian market.

Frequent travel within the region is required. Key responsibilities include technical support across design to warranty topics, training,

Competenze

Solid technical understanding of PV systems from design to maintenance.
Hands-on experience supporting distributors, installers, EPCs, project developers, or end customers in pre-sales and post-sales.
Familiarity with PV simulation and monitoring tools such as PVsyst, Helioscope, SolarEdge monitoring platforms, inverter monitoring systems, or other relevant performance analysis tools.
Experience handling warranty-related technical inquiries, product performance claims, service documentation, and customer technical complaints is preferred.
Strong ability to conduct technical training, product presentations, troubleshooting sessions, and onsite guidance for customers and partners.
Excellent communication and interpersonal skills in English and Italian, with the ability to explain complex technical topics clearly to both technical and non-technical stakeholders.
Ability to work cross-functionally with Product Management, Engineering, Quality, Sales, and Technical Support teams to address customer needs and improve product application in local markets. xrdbqlu
Willingness and ability to travel frequently within the assigned region, including onsite installation and commissioning support; travel requirement up to 60%.
Valid driving license is necessary.

Mansioni

Represent the TCL SunPower Global brand in the assigned region providing technical support to enable brand successful sales activities amongst distributors, project developers, installers and final investors.
1st & 2nd level customer contact for all technical inquiries covering pre-and-post sales processes from system design to product performance and warranty-related topics.
Conduct customers training and technical sessions related to product usage, maintenance, and troubleshooting.
Provide support for system commissioning, remote diagnostics, and post-installation guidance.
Collaborate closely with Product Management, Technical Support, and Engineering teams to improve product application in local market.
Use PV simulation and monitoring tools (e.g., PVSyst, monitoring platforms) to analyze system performance and provide insights into customers' post-installation.
Ensure technical accuracy and customer alignment in service-level agreements and warranty documentation.
Build and maintain trusted professional relationships with installers, service partners, and end customers.
Support onsite installations / commissioning, especially during first time installations - travel required up to 60%.