Remote E‑commerce Customer Care Specialist

Scale Jet; Roma; In loco; EUR 35.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Flexible working hours

Descrizione del lavoro

Scale Jet is seeking a proactive Customer Care Specialist for a full-time remote role. You will handle email and live chat, social media outreach, and order-related inquiries with a warm, customer-focused approach.

You should have strong written English, experience in e-commerce support, and be comfortable using CRM tools. This position offers autonomy, a supportive team, and flexible hours in a fully remote setting.

Competenze

• Experience in email and live chat-based customer support.
• Strong written English and empathetic communication.
• Experience in e-commerce or online retail is a plus.
• Ability to outreach via social media and messaging platforms.

Mansioni

• Respond to customer inquiries via email, live chat, and social media messages.
• Actively reach out to customers via social media and messaging platforms.
• Handle questions on orders, shipping, products, warranties, and returns.
• Manage marketplace reviews and contribute to brand reputation.

Conoscenze

Customer service

Written English

Email chat support

CRM tools

Strumenti

CRM tools

Social platforms

Live chat

Descrizione del lavoro

Scale Jet is seeking a proactive Customer Care Specialist for a full-time remote role. You will handle email and live chat, social media outreach, and order-related inquiries with a warm, customer-focused approach.

You should have strong written English, experience in e-commerce support, and be comfortable using CRM tools. This position offers autonomy, a supportive team, and flexible hours in a fully remote setting.