Italian E‑Commerce Customer Care Specialist | Remote Greece

Mercier Consultancy MD; Firenze; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Comprehensive Paid Training

Full Health Insurance

Performance Bonus & 13th/14th salaries

Job summary

Mercier Consultancy Group seeks an Italian Customer Care Agent | E-Commerce for a Greece-based role. You will provide premium support across online and offline retail platforms via phone, email and chat, ensuring high satisfaction for Italian-speaking customers.

Native Italian required with strong CRM skills and a customer-first mindset. Relocation and remote-work options are available, with ongoing training and career growth within a global retail context.

Qualifications

• Native or fluent Italian (spoken and written).
• EU passport or work permit for Greece positions.
• Experience in retail, customer service or e-commerce preferred.
• Strong digital literacy and ability to navigate CRM systems.

Responsibilities

• Deliver high-quality customer service via phone, email and chat for a global retail brand.
• Assist customers with orders, returns, exchanges, and product inquiries in e-commerce.
• Resolve complex issues related to online shopping and physical store experiences.

Skills

Italian language

CRM literacy

Customer service

Remote work capability

Tools

CRM systems

Job description

Mercier Consultancy Group seeks an Italian Customer Care Agent | E-Commerce for a Greece-based role. You will provide premium support across online and offline retail platforms via phone, email and chat, ensuring high satisfaction for Italian-speaking customers.

Native Italian required with strong CRM skills and a customer-first mindset. Relocation and remote-work options are available, with ongoing training and career growth within a global retail context.