Italian E‑Commerce Customer Care Agent (Remote)

Mercier Consultancy MD; Italia; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Training program

Full health insurance coverage

13th and 14th salaries

Monthly performance bonus

Career progression

Job summary

Mercier Consultancy Group is seeking an Italian Customer Care Agent for an e-commerce role based in Greece. The position targets native Italian speakers to support online and offline retail experiences, with a remote-work setup and a comprehensive relocation package.

The role emphasizes collaboration with cross-functional teams, high-quality customer service, and data accuracy. Prior retail or e-commerce exposure is preferred, along with strong CRM skills and reliable communication.

Qualifications

• Native or fluent Italian (spoken and written).
• EU passport or work permit (mandatory for these Italian-speaking jobs).
• Experience in retail, customer service, or e-commerce preferred.
• Strong digital literacy and CRM navigation.

Responsibilities

• Provide high-quality customer service via phone, email, and chat for a global retail brand.
• Assist customers with order tracking, returns, exchanges, and product inquiries.
• Resolve issues related to online shopping and in-store experiences.
• Maintain accurate records of customer interactions to improve service delivery.
• Collaborate with cross-functional teams to resolve logistics or supply chain challenges.

Skills

Italian language

CRM proficiency

Remote work

Customer service

Tools

CRM software

Job description

Mercier Consultancy Group is seeking an Italian Customer Care Agent for an e-commerce role based in Greece. The position targets native Italian speakers to support online and offline retail experiences, with a remote-work setup and a comprehensive relocation package.

The role emphasizes collaboration with cross-functional teams, high-quality customer service, and data accuracy. Prior retail or e-commerce exposure is preferred, along with strong CRM skills and reliable communication.