Receptionist

Hines; Milano; On-site; EUR 17,000 - 21,000; Full time

Job summary

aparto in Milan seeks a friendly Receptionist to join our student housing team. You’ll manage check-ins, handle guest inquiries, and support onboarding with health insurance and documentation coordination.

The role covers 24/7 front desk shifts, parcel handling, and related admin tasks to ensure a seamless guest experience. You’ll work closely with universities and head office to maintain occupancy insights, respond to inquiries, and contribute to the overall wellbeing of residents in our Milan

Qualifications

• Ability to work in shifts at a 24/7 front desk.
• Strong customer service and communication skills.
• Basic computer literacy and familiarity with social media.

Responsibilities

• Perform general reception and administration duties, including check-in/check-out and data handling.
• Manage parcels, post, and reception inquiries; assist with invoicing support and housekeeping coordination.
• Support onboarding of students and liaise with universities on administrative requests.
• Respond to calls, conduct site showings, and assist in reports on occupancy and leads.

Skills

Shift work

Customer focus

Communication skills

Sales skills

Social media knowledge

Teamwork

Self-motivation

Tools

MS Office

Job description

Overview

Who Are We

aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. It’s a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities

Role Profile

Based in our first Milan accommodations, the Receptionist is a key role for the success of our residences. You’ll be part brand new aparto Student Housing team. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.

You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.

• General reception and administration duties (check-in check-out of the students and guests, helping invoicing process supporting Finance team, follow housekeeping activities, collect and manage guests data) working on shifts covering 24/h front desk service

• Parcels and post managements (delivery and pick-up)

• Follow-up quality scores on the main OTAs and receive handle the first complaints reports

• Support students and Universities to handle administrative requests linked to the on-boarding process of the students (Medical Health Care subscription, mandatory documentations such as Fiscal Code and ASL subscription, etc.)

• Helping students to maintain the wellbeing of the community

• Make sure Health & Safety requirements are meet on site

• Answering incoming calls and following-up potential sales

• Undertaking viewings and site inspections of the show flat

• Assisting in writing reports and analysis data (occupancy, leads, …)

• Liaising with head office to confirm number of viewings and bookings
• Forwarding application forms to interested students
• Providing potential students with useful information on the local area
• Daily support for the update of the site Social Medias (Face book- Twitter- Instagram)
• Able to create, organize and manage events on site during the academic year and responsible for the entire aparto guest experience

Qualifications

Person Specifications

• Trustworthy and reliable
• Able to work in shift
• Knowledgeable of issues affecting students
• Able to work on own initiative or as part of a team
• Self-motivated with good communication skills
• Customer-focused and computer literate
• Knowledgeable of issues affecting students and able to communicate with young guests
• Good sales skills
• Sensitive to and understand students ‘needs
• Able to organise and meet deadlines and targets
• Good knowledge in using social medias
• Outgoing with a good sense of humour and the ability to apply common sense
• Previous hospitality / student housing experience in Italy

Closing

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.