Receptionist

Hines; Bologna; On-site; EUR 13,000 - 20,000; Full time

Job summary

Hines in Bologna is recruiting a Receptionist for our new aparto Student Housing opening. You will be the friendly face that welcomes students, handles general reception duties, and supports the guest experience during your shift.

You’ll work in a dynamic, student-focused environment, coordinate with head office, handle viewing arrangements, respond to inquiries, and help create a safe, welcoming community on site.

Qualifications

• Experience in hospitality or student housing is preferred.
• Strong customer service and communication skills.
• Willingness to work in shifts and on-site in Bologna.

Responsibilities

• General reception and administration duties.
• Ensure Health & Safety requirements are met on site.
• Answer incoming calls and follow up on potential sales.
• Undertake viewings of the show flat.
• Assist in writing reports and data analysis.
• Liaise with head office to confirm viewings and bookings.
• Forward application forms to interested students.
• Provide information about the local area to students.
• Update site social media daily (Facebook, Twitter, Instagram).
• Able to create, organise and manage events on site during the academic year.

Skills

Hospitality experience

Customer service

Shift work

Communication skills

Italian language

Tools

Social media updates

Job description

Overview

Who are we?

aparto is an accommodation and student experience provider, we want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities

Role Profile

Based in our new Student Accomodation in Bologna, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a brand new aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.

You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.

• General reception and administration duties
• Make sure Health & Safety requirements are meet on site
• Answering incoming calls and following-up potential sales
• Undertaking viewings of the show flat
• Assisting in writing reports and analysis data
• Liaising with head office to confirm number of viewings and bookings
• Forwarding application forms to interested students
• Providing potential students with useful information on the local area
• Daily update of the site Social Medias (Face book- Twitter- Instagram)
• Able to create, organize and manage events on site during the academic year

Qualifications

Person Specification

• Trustworthy and reliable
• Able to work in shift
• Knowledgeable of issues affecting students
• Able to work on own initiative or as part of a team
• Self-motivated with good communication skills
• Customer-focused and computer literate
• Knowledgeable of issues affecting students and able to communicate with young guests
• Good sales skills
• Sensitive to and understand students ‘needs
• Able to organise and meet deadlines and targets
• Good knowledge in using social medias
• Outgoing with a good sense of humour and the ability to apply common sense
• Previous hospitality / student housing experience in Italy

Closing

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.