Community Manager

Hines; Melzo; On-site; EUR 38,000 - 52,000; Full time

Job summary

Hines is seeking a Community Manager in Melzo, Italy to coordinate move-ins/outs, supervise shared areas, support on-site operations and events, and act as the on-site reference for safety and tenant communications.

You will partner with operations to optimize guest services, manage parking and deliveries, assist with branding, and ensure timely maintenance inspections, reporting issues to the Operations Manager.

Qualifications

• Fluency in at least Italian and English; a third language is a plus.
• Confident with the use of technology.
• Good PR skills with tenants and local partners.
• Knowledge of building systems and night alarm readiness.
• Basic administrative knowledge.
• Available to work on shifts, holidays, and weekends.
• Possibility of being transferred to other buildings for future openings.

Responsibilities

• Move-in and move-out coordination for tenants and ensuring a warm welcome.
• Site inspection of the structure and common areas for proper maintenance.
• Guide tours of shared spaces and oversee cleanliness and upkeep.
• Organize and supervise the shared areas and coordinate events within the structure.
• Support on-site PMS usage and assist in app implementation.
• Provide on-site marketing support for activities, communications, and branding.
• Review tenant payments, unpaid balances, and balance sheets with finance support.
• Handle tenant complaints and provide timely responses.
• Communicate move-outs for timely re-marketing.

Skills

Italian & English

Tech-savvy

PR skills

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Community Manager with Hines, your duties include, but are not limited to:

• Move-in and move-out practices, ensuring a quality welcome for tenants




• Site inspection of the structure for tenants




• Structure tour of the shared areas (e.g. gym order, coworking, bike room) and their good maintenance




• Organize and supervise the shared areas.




• Use of the PMS and support in the implementation of the PMS itself and the App




• Creation and coordination of events within the structure




• On-site marketing support for activities/communications/branding




• Finance side support for reviewing tenant payments/unpaid balances/balance sheets




• Management of complaints by tenants




• Communication of move-outs for timely re-marketing




• Point of reference for on-site safety and system updating




• Receive shipments and parcels for tenants




• Key Contact person in case of on-site collection of parcels




• Inspections of small maintenance interventions/deficiencies: e.g., Remote control/cooling system malfunction and coordination with handyperson




• Reporting malfunctions/interventions required within the shared areas.




• Collection of requests/delivery of upselling services from tenants (e.g. tents/kitchen & linen pack)




• Restaurant reservations




• Booking services: baby-sitting, dog sitting, food and flower/theater delivery




• Concierge services and advice on activities in the area (restaurants, hairdressers, etc.) and related reservations if requested




• Verify that maintenance work conducted for tenants is conducted promptly




• Taxi booking/rental car delivery/other tenant notifications




• Delivery and collection of tenants' laundry (this if not conducted directly by the laundry)




• When booking coworking spaces: check the order of the operating spaces for the devices




• Tour the structure and check the state of cleanliness




• Setting of internal procedures and best practices




• Site inspection of the apartments during the move in-move out phase and signing of the delivery and redelivery reports




• Setting up reports as required by Operations Manager

Qualifications

Minimum Requirements include:

• Speaking at least two languages fluently (Italian and English), a third language is a plus.




• Confident with the use of technology.




• Good PR skills both with tenants and with representatives of commercial activities in the area and collaborators of procurement services




• Knowledge of the systems present in the structure and is available in case of night alarm.




• Basic administrative knowledge (based on our needs




• Available to work on shifts, during public holidays, and weekends.




• Possibility of being transferred to other buildings for future openings




• Available via business WhatsApp number

Closing

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.