Reception Manager (m/f/n)

onboard Srl; Avelengo di Sopra; In loco; EUR 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

MIRAMONTI is seeking a Front Desk Manager to lead the Front Office team with warmth, precision, and a guest-first mindset.

The ideal candidate will coordinate check-ins/check-outs, manage reservations, and supervise guest services, while selling hotel and spa offerings. A cheerful, reliable, and organized leader with fluency in German, Italian, and English is essential.

Competenze

• Experience in the hospitality industry, preferably in a leadership role.
• Excellent organizational, interpersonal, and problem-solving skills.
• Leadership, teamwork, and a service-oriented mindset.
• Precision, professionalism, and attention to detail.
• Excellent knowledge of German, Italian, and English.

Mansioni

• Coordinating and supervising the Front Office team
• Welcoming guests and managing check-ins and check-outs
• Monitoring arrivals, departures, and reservations
• Handling phone calls, emails, and guest requests
• Selling rooms, restaurant services, spa treatments, and additional services
• Managing concierge services and addressing guests’ individual needs
• Handling complaints and resolving issues

Conoscenze

Front desk leadership

Guest service

Organizational skills

Interpersonal skills

Problem solving

Multilingual (German/Italian/English)

Attention to detail

Strumenti

ASA

Korrespondenzmanager

Additive

Hotel Kit

Descrizione del lavoro

Description:

“Hard to find, hard to forget”: that’s how MIRAMONTI wants to be remembered by its guests.

To make this vision a reality, we’re looking for a Front Desk Manager who can combine professionalism, warmth, precision, and a passion for hospitality. We’re seeking a cheerful, reliable, and organized individual with an eye for detail, a guest-first mindset, and the ability to lead and motivate their team.

Responsibilities:

• Coordinating and supervising the Front Office team
• Welcoming guests and managing check-ins and check-outs
• Monitoring arrivals, departures, and reservations
• Handling phone calls, emails, and guest requests
• Selling rooms, restaurant services, spa treatments, and additional services
• Managing concierge services and addressing guests’ individual needs
• Handling complaints and resolving issues

Skills:

• Experience in the hospitality industry, preferably in a leadership role
• Excellent organizational, interpersonal, and problem-solving skills
• Leadership, teamwork, and a service-oriented mindset
• Precision, professionalism, and attention to detail
• Excellent knowledge of German, Italian, and English
• Familiarity with ASA, Korrespondenzmanager, Additive, and Hotel Kit is a plus

MM Benefits:

https://www.hotel-miramonti.com/it/mm-culture/owners-and-team/