Quality & Process Operations Specialist - Chinese Proficiency

Randstad NV; Roma; On-site; EUR 27,000 - 35,000; Part time

Job summary

Randstad NV in Italy is seeking a Quality Operations Specialist to join our Rome-based team. The role focuses on establishing, refining, and monitoring quality management systems across marketing, sales, and delivery operations, using data-driven insights to drive improvements.

You will analyze process efficiency, mitigate operational risks, and support execution of domain-level strategic goals through cross-functional collaboration in a fast-paced tech environment.

Qualifications

• Fluency in English, Italian and Chinese (mandatory).
• Minimum 1 year of experience in sales operations, KPI management, or data analysis.
• Proven ability to translate metrics into actionable insights and risk mitigation.
• Strong proficiency with Excel and PowerPoint; CRM experience is a plus.

Responsibilities

• Establish and enhance quality management systems across sales, marketing and delivery.
• Analyze processes to identify efficiency bottlenecks and quality gaps.
• Monitor daily operations and support execution of strategic goals with data insights.

Skills

Trilingual EN-IT-CN

Data-driven analysis

Operational leadership

Excel

PowerPoint

CRM platforms

Tools

Excel

PowerPoint

CRM platforms

Job description

Our client is a leading Chinese multinational corporation operating at the forefront of technology, renewable energy, and telecommunications. Committed to innovation and sustainability, the company delivers cutting-edge solutions to meet the rising global demand for clean energy. With a strong presence worldwide and a dedication to environmental responsibility, they play a key role in accelerating the energy transition and empowering industries through state-of-the-art technologies.

We are looking for a Quality Operations Specialist to join the Rome-based team. In this role, you will be responsible for establishing, refining, and monitoring quality management systems across marketing, sales, and delivery operations. You will analyze process efficiency, mitigate operational risks, and support strategic goal execution through data-driven insight.
Location: Milan
Contract: Agency worker – via Randstad Italia SpA
Salary: €27,000 - €35,000 gross/year (commensurate with experience)
Language requirement: Trilingual fluency in English, Italian, and Chinese is mandatory

Retribuzione annua: 27000€ - 35000€

esperienza

1 anno

responsabilità

Key Responsibilities

• Quality Management & Process Improvement: Establish and continuously enhance quality management systems and operational mechanisms. Embed quality standards directly into business processes to drive end-to-end continuous improvement across sales, marketing, and delivery.
• Operational & Risk Analysis: Conduct integrated operational analysis using processes, business regulations, and operational sandboxes. Identify efficiency bottlenecks, quality gaps, and compliance risks to streamline workflows and boost overall process efficiency.
• Operational Support & Goal Execution: Monitor daily operational activities and utilize platform data analysis to support the execution, tracking, and successful landing of domain-level strategic goals.

requisiti

Requirements

• Trilingual Communication: Verbal and written fluency in English, Italian, and Chinese (mandatory) to align cross-functional teams and influence stakeholders at all levels.
• Data-Driven Analytical Rigor: Minimum 1 year of experience in sales operations, KPI management, or data analysis, with a strong ability to translate complex project metrics into actionable insights and risk mitigation plans.
• Operational Leadership & Agility: Demonstrated track record of managing multiple high-priority projects in fast-paced environments while maintaining strict attention to detail under tight deadlines.
• Technical Proficiency: Advanced skills in Microsoft Office (Excel and PowerPoint). Prior experience with CRM platforms, project tracking software, or quality management tools is a strong plus.

Ready to Make an Impact? If you are a detail-oriented professional with strong analytical skills, eager to drive operational quality in a fast-paced global technology environment, and meet the trilingual language requirements, we want to hear from you.

Il presente annuncio è rivolto a persone di genere femminile (F), maschile (M) e non binario (NB) ai sensi della Legge n. 300/1970, del Decreto Legislativo n. 198/2006 e del Decreto Legislativo n. 96/2026 ed è aperta a qualsiasi persona nel rispetto della diversity e dell'inclusività. Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).