Bilingual Customer Support Specialist (French/Italian)

TransPerfect Life Sciences; Lombardia; Hybrid; EUR 26,000 - 38,000; Full time

Job summary

TransPerfect Life Sciences in Italy is seeking a Customer Services Representative to provide high-quality technical and operational support to clients and users. The role can be based in Milan or Rome, reporting to the VP for Sterling Client Services.

You will handle client training, navigate the VDR platform, and manage multiple requests in a fast-paced B2B environment, collaborating with regional teams to ensure accurate, timely service.

Qualifications

• Two+ years of experience in a B2B environment.
• Native-level fluency in French and Italian with strong English for internal communication.
• Excellent written and verbal communication skills in multiple languages.

Responsibilities

• Interact with clients by phone or email to advise on workflow and VDR processes.
• Provide first-line technical and operational support across the VDR platform.
• Nurture relationships and manage multiple client engagements.

Skills

Native French

Native Italian

English proficiency

Tools

VDR platform

Job description

TransPerfect Life Sciences in Italy is seeking a Customer Services Representative to provide high-quality technical and operational support to clients and users. The role can be based in Milan or Rome, reporting to the VP for Sterling Client Services.

You will handle client training, navigate the VDR platform, and manage multiple requests in a fast-paced B2B environment, collaborating with regional teams to ensure accurate, timely service.