Product Support Specialist

Canon; Monza; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Canon is seeking a role that supports customers and field staff with product implementation and integration, while coordinating with development teams to track bugs and enhancements. The position emphasizes gathering feedback, resolving issues, and improving product usage through cross-functional collaboration and strong communication.

The role focuses on translating technical needs into actionable solutions and maintaining high accuracy in issue handling to drive customer satisfaction and

Competenze

• Experience providing customer and field support with product integration.
• Ability to translate technical needs into actionable solutions.
• Experience documenting and managing issues through ticketing systems.
• Excellent communication and cross-functional collaboration skills.

Mansioni

• Answer customer and field support questions; guide product integration and infrastructure issue resolution
• Coordinate with product development engineers to track design, development, support, and maintenance problems and solutions
• Identify, document, and report design, reliability and maintenance problems and bugs
• Gather and consolidate feedback from customers and field staff
• Coordinate with field support specialists and customers to address and resolve problems and expand product usage
• Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure
• Ability to collaborate with development teams to manage bugs, enhancements, and support activities
• Excellent communication skills to translate technical needs and customer feedback
• Experience in collecting, documenting, and managing issues through ticketing systems
• Strong customer focus and ability to work effectively in cross-functional teams
• cross-functional collaboration
• effective communication
• customer-centric mindset
• system integration
• bug tracking and ticketing

Conoscenze

Customer support

Troubleshooting

Cross-functional collaboration

Communication skills

Bug tracking

Strumenti

Ticketing systems

Descrizione del lavoro

In this role you support customers and field staff with product implementation, customization, questions, and problems. You collaborate with development teams to track bugs, enhancements, and ongoing support activities. You gather feedback and coordinate across field and product teams to resolve issues and improve product usage. You drive customer satisfaction by translating technical needs into actionable solutions and maintaining high accuracy in issue handling. This role offers meaningful impact through improving integration and reliability at scale.

• Answer customer and field support questions; guide product integration and infrastructure issue resolution
• Coordinate with product development engineers to track design, development, support, and maintenance problems and solutions
• Identify, document, and report design, reliability and maintenance problems and bugs
• Gather and consolidate feedback from customers and field staff
• Coordinate with field support specialists and customers to address and resolve problems and expand product usage
• Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure
• Ability to collaborate with development teams to manage bugs, enhancements, and support activities
• Excellent communication skills to translate technical needs and customer feedback
• Experience in collecting, documenting, and managing issues through ticketing systems
• Strong customer focus and ability to work effectively in cross-functional teams
• cross-functional collaboration
• effective communication
• customer-centric mindset
• system integration
• bug tracking and ticketing