Software Support Specialist

IT1 Kardex Italia S.p.A.; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Kardex Italia S.p.A. seeks a SW Consultant to promote and sell the Service Product Portfolio to existing customers.

You will consult on operation efficiency improvements and material flow optimization related to Kardex software, support software service product sales, and contribute to country-based annual sales plans. You will act as a brand ambassador, representing Kardex Remstar Core Values and serving as the face of the Life Cycle Service department at customer sites nationwide, coordinating

Competenze

• Bachelor's degree in Computer Science, IT, Software Engineering or related technical field preferred; certifications like Microsoft, ITIL, Network+ are an advantage.
• 2+ years in software support, technical support, help desk, or related customer-facing technical role; experience diagnosing and resolving software-related issues.

Mansioni

• Promote and sell the Service Product Portfolio to existing customers.
• Consult customers on operation efficiency and material flow optimization related to Kardex software.
• Prepare quotations for service upgrades, parts kits and moves.
• Follow sales process and maintain CRM recontact routines; provide weekly activity reports.
• Visit customers to present service products, contracts and upgrade solutions; gather customer insights for product development.

Conoscenze

SQL

Databases

Troubleshooting

Customer-facing tech support

Remote troubleshooting tools

Formazione

Bachelor's degree in CS/IT/Software Eng

Strumenti

TeamViewer

UltraVNC

RDC

ODBC

Descrizione del lavoro

As SW Consultant, you promote and sell the Service Product Portfolio to the existing customers. This is to consult the customer in operation efficiency improvement and material flow optimization related to the Kardex software in use, to support software service product sales when it comes to systems, in conjunction with the New Business software sales team, and to set up and maintain a country based annual sales and marketing plan for software services. You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the country.

Your tasks

• Sell modification of service contract coverage
• Sell technical upgrade
• Project a professional company image through phone interaction and customer visits
• Make quotation for upgrade of service coverage
• Make quotation for technical upgrade
• Make quotation for parts-kits
• Make quotation for moves (complete info from PM)
• Follow sale process (with CRM included recontact customer)
• Weekly report of activities
• Visit customers to present Service products, contracts and upgrade solution
• Prepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey
• Identification and clarification of commercial risks incl. T&C clarifications and coordination with superiors and responsible departments/colleagues within the project team.
• Clarification meeting with customers to finalize customer decision and price negotiation with customers
• Close cooperation with other departments

Your profile

• Education Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field preferred. Industry certifications such as Microsoft, ITIL, Network+, or similar are an advantage. Strong understanding of software applications, operating systems, databases, and troubleshooting methodologies.
• Experience 2+ years of experience in software support, technical support, help desk, application support, or a related customer-facing technical role. Proven experience diagnosing, troubleshooting, and resolving software-related issues in a timely and effective manner. Knowledge of SQL, databases, odbc, networking concepts, and system integrations is preferred. Experience documenting incidents, solutions, and support procedures to maintain a comprehensive knowledge base. Experience with remote troubleshooting tools and customer support technologies, TeamViewer, Ultra VNC or RDC. Working with Kardex Automated storage solutions are high-tech.

The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.