Senior Customer Reliability Engineer

Sysdig; Ascoli Piceno; In loco; EUR 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extra days off

Mental health support

Competitive compensation package

Descrizione del lavoro

As a Senior Customer Reliability Engineer at Sysdig in Ascoli Piceno, Marche, you will support enterprise customers with technical challenges, collaborating closely with development engineers. Your role includes managing escalations, conducting training sessions, and documenting processes.

With your extensive experience exceeding 5 years in enterprise technical support, you're equipped to influence processes and product direction while working within a dynamic and collaborative team focused on

Competenze

• 5+ years of experience in enterprise technical support or escalation roles.
• Master-level Kubernetes and Linux experience.
• Proficiency in one or more scripting languages (bash/shell/python).
• Knowledge of public cloud providers (AWS, Azure, GCP).

Mansioni

• Provide senior-level technical support for enterprise customers.
• Collaborate with development engineering to track escalations, bugs, and feature requests.
• Develop troubleshooting sessions, trainings, and guides for internal teams.
• Maintain and improve internal knowledge base articles.
• Triage and document bugs and enhancements observed in the field.
• Coordinate with Escalation Management on high-touch accounts.
• Participate in on-call rotation.

Conoscenze

Technical support

Kubernetes

Linux

Scripting (bash/shell/python)

Cloud providers knowledge

Problem-solving

Communication (English and French)

Descrizione del lavoro

In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You’ll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.

• Extra days off
• Mental health support via Modern Health app
• Competitive compensation package
• Provide senior-level technical support for enterprise customers
• Collaborate with development engineering to track escalations, bugs, and feature requests
• Develop troubleshooting sessions, trainings, and guides for internal teams
• Maintain and improve internal knowledge base articles
• Triage and document bugs and enhancements observed in the field
• Coordinate with Escalation Management on high-touch accounts
• Participate in on-call rotation
• 5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security)
• Master-level Kubernetes and Linux experience
• Proficiency in one or more scripting languages (bash/shell/python)
• Knowledge of public cloud providers (AWS, Azure, GCP)
• Strong problem-solving and diagnostic abilities
• Effective written and spoken communication in English and French
• Ability to balance multiple challenges simultaneously
• Bash/Shell/Python scripting

Senior Customer Reliability Engineer • ascoli piceno, marche, it