Product Support Specialist

Canon 430exii; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Canon 430exii is seeking a Product Support Specialist in Milan, Italy to provide day-to-day assistance for product implementation and customer inquiries. The Specialist will work closely with development teams and field service staff to troubleshoot and resolve technical issues.

The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in customer support, ensuring smooth product usage and customer satisfaction.

Competenze

• Strong troubleshooting and analytical skills for technical issues related to system integration.
• Ability to collaborate with development teams to manage bugs and enhancements.
• Excellent communication skills for technical needs and customer feedback.

Mansioni

• Answer customer and field support questions regarding product implementation.
• Coordinate with product engineers to communicate support problems.
• Document and report design, reliability, and maintenance issues.

Conoscenze

Strong troubleshooting and analytical skills

Ability to collaborate with development teams

Excellent communication skills

Experience with ticketing systems

Strong customer focus

Descrizione del lavoro

Job Description

We are looking for a Product Support Specialist who will provide day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.

Responsibilities

• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs.
• Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.

Qualifications

Skills required

• Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
• Ability to collaborate with development teams to manage bugs, enhancements, and support activities
• Excellent communication skills, with the ability to translate technical needs and customer feedback
• Experience in collecting, documenting, and managing issues through ticketing systems
• Strong customer focus and ability to work effectively in cross-functional teams

Canon Core Competencies

Focus on the customer
Apply high standards of accuracy
Drive for results
Create solutions to problems
Take ownership & accountability