Product Support Specialist

Canon EMEA; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Canon EMEA in Milano is seeking a Product Support Specialist to provide day-to-day support to customers and field staff for product implementation, customization, questions, and problems.

You will troubleshoot integration and infrastructure issues, coordinate with development engineers, document bugs, and gather feedback to improve product usage.

Competenze

• Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
• Ability to collaborate with development teams to manage bugs, enhancements, and support activities
• Excellent communication skills, with the ability to translate technical needs and customer feedback
• Experience in collecting, documenting, and managing issues through ticketing systems
• Strong customer focus and ability to work effectively in cross-functional teams

Mansioni

• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs.
• Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage

Conoscenze

Troubleshooting

Analytical thinking

Cross-functional collaboration

Effective communication

Issue tracking

Descrizione del lavoro

Job Description

We are looking for a Product Support Specialist who will provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.

Responsibilities

• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs.
• Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.

Qualifications

Skills required

• Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
• Ability to collaborate with development teams to manage bugs, enhancements, and support activities
• Excellent communication skills, with the ability to translate technical needs and customer feedback
• Experience in collecting, documenting, and managing issues through ticketing systems
• Strong customer focus and ability to work effectively in cross-functional teams

Canon Core Competencies

Focus on the customer

Apply high standards of accuracy

Drive for results

Create Solutions to problems

Take ownership & accountability