Sales Support Specialist

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Modena; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Fine Foods & Pharmaceuticals N.T.M. S.p.A. is seeking a candidate to support the Sales team's commercial and operational activities. You will manage quotations, customer orders, and collaborate across various departments to enhance the efficiency of sales operations.

The ideal candidate will have a degree in Engineering, Economics, or Human Sciences, with a strong knowledge of sales processes and proficiency in Microsoft Excel. This role demands attention to detail and excellent communication skills.

Competenze

• Degree in Engineering, Economics or Human Sciences is required.
• Knowledge of ERP systems and proficient in Microsoft Office, especially Excel.
• Good command of English for effective communication.

Mansioni

• Support the preparation of quotations, offers, and commercial documentation.
• Monitor commercial deadlines and follow up with customers.
• Manage customer master data and price lists.

Conoscenze

Knowledge of sales processes

Attention to detail

Organizational skills

Data analysis skills

Good command of English

Formazione

Degree in Engineering, Economics, or Human Sciences

Strumenti

ERP systems

Microsoft Excel

CRM systems

Descrizione del lavoro

Position

Support commercial and operational activities of the Sales team by ensuring the proper management of quotations, commercial documentation, customer orders, and internal coordination among different company functions, contributing to the efficiency of the sales process and customer satisfaction.

Responsibilities and Activities

• Support the preparation of quotations, offers, and technical/commercial documentation.
• Monitor commercial deadlines and support follow-up activities with customers and the Sales department.
• Manage and update customer master data, price lists, and commercial databases.
• Prepare commercial reports, sales KPIs, and data analyses to support management activities.
• Collaborate with the Finance department on administrative and documentation checks related to customer orders.
• Support the management of commercial non-conformities or customer-related operational issues.
• Ensure proper filing and management of commercial and contractual documentation.
• Contribute to the continuous improvement of sales support and customer management processes.

Requirements

Technical Skills

• Degree in Engineering, Economics, or Human Sciences.
• Knowledge of sales processes and order management activities.
• Knowledge of ERP systems and Microsoft Office applications, particularly Excel.
• Ability to manage commercial documentation and reporting activities.
• Good command of the English language.
• Data analysis and KPI monitoring skills.
• Familiarity with CRM systems and sales administration tools.

Soft Skills

• Precision and attention to detail.
• Organizational skills and ability to manage priorities.
• Customer- and service-oriented mindset.
• Operational problem-solving skills.
• Strong interpersonal and communication skills.
• Teamworking and cross-functional collaboration.
• Proactive attitude and reliability.
• Ability to work effectively in dynamic and multitasking environments.