Pre-Opening Front-of-House Manager

KNSA Hospitality Zürich AG; Lana; On-site; EUR 48,000 - 72,000; Full time

Job summary

Delano London is seeking an exceptional supervisor to join the pre-opening Lana Lusa team. Reporting to the Restaurant Manager, you will help launch and run Lana Lusa, the all-day restaurant, while supporting the wider Food & Beverage operation. You’ll be highly visible on the floor, delivering warm, intuitive hospitality from breakfast through dinner.

You will lead shifts, coach the team, manage reservations and support VIP dining and events as part of the broader Delano London F&B team.

Qualifications

• Experience in luxury hotel restaurant operations.
• Pre-opening experience is a plus and helps build a team from the ground up.
• Strong host presence with focus on guest journey and service quality.

Responsibilities

• Support the Restaurant Manager in Lana Lusa operations across breakfast, lunch and dinner.
• Lead shifts from the floor, coordinate sections and staff deployment to ensure guest-focused service.
• Coach and develop the team in real time and ensure SOPs are translated into practical service behaviors.
• Assist with recruitment, onboarding and training for the opening team.
• Coordinate with Culinary on service flow, menu knowledge and allergy handling.

Skills

Luxury hotel ops

Pre-opening

Staff development

Guest service

POS systems

Tools

Reservations

Job description

Delano London is seeking an exceptional supervisor to join the pre-opening Lana Lusa team. Reporting to the Restaurant Manager, you will help launch and run Lana Lusa, the all-day restaurant, while supporting the wider Food & Beverage operation. You’ll be highly visible on the floor, delivering warm, intuitive hospitality from breakfast through dinner.

You will lead shifts, coach the team, manage reservations and support VIP dining and events as part of the broader Delano London F&B team.