Payments Support & Operations Analyst

Checkout Ltd; Ebene; Hybrid; EUR 26,000 - 42,000; Full time

Job summary

Checkout.com is seeking a customer-focused support professional to handle merchant inquiries across email, phone, and chat, resolving payment and account issues promptly.

You will collaborate with operations, product, and engineering teams to improve service delivery, while educating merchants on platform features and best practices. The role supports a hybrid working model with rotating shifts.

Qualifications

• 2+ years of experience in support or operations roles, preferably within a payments environment.
• Strong problem-solving skills with the ability to diagnose technical issues and provide effective solutions.
• Proficient in APIs, SQL, and log analysis tools such as Datadog.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Ability to handle multiple priorities in a fast-paced environment while maintaining high service standards.

Responsibilities

• Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat).
• Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with timely and accurate resolutions.
• Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution.
• Educate merchants on platform features, payment processes, and best practices to optimise their experience.
• Assist in maintaining and improving merchant care support, contributing to the continuous enhancement of service delivery.

Skills

Customer support

Problem solving

APIs

SQL

Datadog

Zendesk

Salesforce

Communication

Prioritization

Tools

Datadog

Zendesk

Salesforce

Job description

Checkout.com is seeking a customer-focused support professional to handle merchant inquiries across email, phone, and chat, resolving payment and account issues promptly.

You will collaborate with operations, product, and engineering teams to improve service delivery, while educating merchants on platform features and best practices. The role supports a hybrid working model with rotating shifts.