Patient Access & Scheduling Specialist I

aah; Roma; On-site; EUR 25,000 - 37,000; Full time

Job summary

Advocate Health seeks a front desk/registration professional to greet patients, verify demographics and insurance, and complete walk-in registrations. The role requires attention to detail and the ability to communicate clearly in a high-volume clinic environment.

Responsibilities include handling financial clearance, collecting balances, and guiding patients through follow-up appointments while ensuring compliance with Medicare/Medicaid guidelines.

Qualifications

• High school diploma or GED required; patient access, scheduling, registration and insurance experience preferred.

Responsibilities

• Greets patients arriving for their appointments and manages patient flow.
• Ensures demographic and insurance information is complete and accurate.
• Completes registration for walk-in patients and estimates patient liability.
• Explains financial clearance requirements and directs patients to Financial Counselor as needed.
• Performs visit closure and schedules follow-ups.
• Maintains knowledge of Medicare, Medicaid and third-party payer requirements.

Skills

Effective communication

Critical thinking

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Advocate Health seeks a front desk/registration professional to greet patients, verify demographics and insurance, and complete walk-in registrations. The role requires attention to detail and the ability to communicate clearly in a high-volume clinic environment.

Responsibilities include handling financial clearance, collecting balances, and guiding patients through follow-up appointments while ensuring compliance with Medicare/Medicaid guidelines.