Order-to-Cash & Logistics Specialist

Alfa Laval; Monza; Hybrid; EUR 32,000 - 39,000; Full time

Job summary

Alfa Laval is seeking a Customer Care Specialist in Italy to manage the order-to-cash process for complex component, project, field service and service operation orders from acceptance through fulfilment and invoicing.

You will coordinate activities to ensure orders are processed accurately, efficiently, and in line with customer expectations, liaising with customers, suppliers and internal teams, handling documentation and exports where needed.

Qualifications

• Previous experience in customer care, order management, order administration or a similar operational role.
• Good understanding of order fulfilment, logistics and invoicing processes.
• Experience with import/export documentation and customs procedures is an advantage.
• Strong organisational and coordination skills, with the ability to manage several orders and priorities simultaneously.
• Good communication and customer-service skills.
• Ability to work effectively with customers, suppliers and internal stakeholders.
• Accuracy and attention to detail, particularly when handling documentation and data.
• Experience with ERP systems and Microsoft Office.
• Good command of written and spoken English. Knowledge of Italian and/or other languages is an advantage.
• Proactive, structured and solution-oriented approach.

Responsibilities

• The Customer Care Specialist is responsible for managing the order-to-cash process for complex component, project, field service and service operations orders, from order acceptance through order fulfilment and customer invoicing.
• The role involves coordinating all activities required to ensure that orders are processed accurately, efficiently and in line with customer expectations.
• This includes coordinating export and import activities, and ensuring that invoices are issued correctly and on time.
• The Customer Care Specialist acts as the main point of contact for customers throughout the order process, providing regular updates on order status, expected delivery dates and any potential delays or changes.
• The role also requires close cooperation with internal departments, suppliers, logistics providers and customers to resolve operational issues and ensure smooth order execution.
• The position includes managing the purchase, verification and preparation of suppliers’ shipping documents, as well as coordinating export and import activities.
• The role includes the administration and follow-up of customer and supplier claims, working with the relevant stakeholders to investigate issues, collect the necessary documentation and support their timely resolution.

Skills

Customer care

Order management

Order administration

Logistics

ERP systems

Microsoft Office

Communication skills

Attention to detail

English

Tools

ERP systems

Microsoft Office

Job description

Alfa Laval is seeking a Customer Care Specialist in Italy to manage the order-to-cash process for complex component, project, field service and service operation orders from acceptance through fulfilment and invoicing.

You will coordinate activities to ensure orders are processed accurately, efficiently, and in line with customer expectations, liaising with customers, suppliers and internal teams, handling documentation and exports where needed.