Global Order-to-Cash & Logistics Specialist

Alfa Laval Corporate AB; Monza; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Alfa Laval Corporate AB is seeking a Customer Care Specialist to manage the order-to-cash cycle for complex orders, coordinating warehousing, shipments and invoicing. You will be the main contact for customers, providing updates on order status and delivery dates while ensuring accurate documentation.

The role requires experience in customer care or order management, strong organisational skills, and proficiency with ERP systems and MS Office. English proficiency is essential, Italian a plus.

Competenze

• Previous experience in customer care or order management.
• Understanding of order fulfilment, logistics and invoicing.
• Experience with import/export documentation and customs procedures.
• Strong organisational and coordination skills.
• Excellent written and spoken English; Italian language a plus.

Mansioni

• Manage the order-to-cash process for complex orders, from order acceptance to invoicing.
• Coordinate warehousing, shipments and invoicing to meet customer expectations.
• Provide customers with regular updates on order status and delivery dates.
• Collaborate with suppliers, logistics providers and internal stakeholders to resolve issues.
• Maintain accurate supplier/customer documentation and data in ERP systems.

Conoscenze

Order management

Logistics coordination

Invoicing processes

ERP systems

MS Office

Customer service

Communication skills

Documentation accuracy

English proficiency

Strumenti

ERP software

Descrizione del lavoro

Alfa Laval Corporate AB is seeking a Customer Care Specialist to manage the order-to-cash cycle for complex orders, coordinating warehousing, shipments and invoicing. You will be the main contact for customers, providing updates on order status and delivery dates while ensuring accurate documentation.

The role requires experience in customer care or order management, strong organisational skills, and proficiency with ERP systems and MS Office. English proficiency is essential, Italian a plus.