Order Entry Clerk - Maternity Replacement

Abbott Laboratories; Roma; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Abbott Laboratories in Rome (Italy) is seeking a customer service professional to handle inbound/outbound inquiries by phone and email. You will resolve requests or escalate to the appropriate teams, while maintaining strong product knowledge and delivering high-quality support.

The role requires a technical diploma and at least 2 years in a customer service environment, with good communication and quick adaptability to new systems.

Competenze

• Technical Diploma or equivalent qualification (approximately 12 years of education).
• At least 2 years of experience in a customer service or contact center environment.
• Confidence in handling customer interactions by phone and email.
• Ability to navigate computerized systems and learn new applications quickly.
• Strong communication skills, problem-solving mindset, and customer-focused attitude.

Mansioni

• Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
• Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
• Build and maintain a solid understanding of the company’s products and services
• Identify customer needs and clearly communicate relevant information to internal service and technical departments
• Accurately record customer interactions using internal systems and data entry tools

Conoscenze

Phone & email support

Customer service

Issue resolution

Effective communication

Formazione

Technical Diploma or equivalent qualification

Descrizione del lavoro

JOB DESCRIPTION: You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

• Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
• Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
• Build and maintain a solid understanding of the company’s products and services
• Identify customer needs and clearly communicate relevant information to internal service and technical departments
• Accurately record customer interactions using internal systems and data entry tools

What you bring

• Technical Diploma or equivalent qualification (approximately 12 years of education)
• At least 2 years of experience in a customer service or contact center environment
• Confidence in handling customer interactions by phone and email
• Ability to navigate computerized systems and learn new applications quickly
• Strong communication skills, problem‑solving mindset, and customer‑focused attitude

Why join us

Be part of a collaborative and supportive team

Develop your skills in customer service and communication

Work in an environment that values quality, reliability, and continuous improvement

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Customer Service

DIVISION

ANI International Nutrition

LOCATION

Italy > Rome : Via Giorgio Ribotta 9

WORK SHIFT

Standard

TRAVEL

No

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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