Order Entry Clerk - Maternity Replacement

Abbott; Italia; In loco; EUR 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Abbott in Rome, Italy is seeking a Customer Service Associate to be the first point of contact for our customers. You will handle inquiries by phone and email, resolve issues, and coordinate with sales, technical, or service teams to ensure a positive customer experience.

You will develop product knowledge, navigate internal systems, and document interactions accurately. The role emphasizes teamwork, reliability, and continuous improvement within a collaborative environment.

Competenze

• Minimum 2 years in customer service or contact center
• Technical diploma or equivalent qualification
• Ability to handle phone and email communication
• Strong communication and customer-focused attitude

Mansioni

• Handle inbound/outbound customer interactions related to routine inquiries
• Respond to requests, orders, service needs, and complaints, escalating as needed
• Build understanding of Abbott products and services
• Identify customer needs and communicate to internal teams
• Record interactions in internal systems

Conoscenze

Customer service experience

Phone & email communication

Problem-solving mindset

CRM systems navigation

Formazione

Technical Diploma

12 years of education

Strumenti

CRM systems

Data entry tools

Descrizione del lavoro

JOB DESCRIPTION

You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

• Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
• Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
• Build and maintain a solid understanding of the company's products and services
• Identify customer needs and clearly communicate relevant information to internal service and technical departments
• Accurately record customer interactions using internal systems and data entry tools

What you bring

• Technical Diploma or equivalent qualification (approximately 12 years of education)
• At least 2 years of experience in a customer service or contact center environment
• Confidence in handling customer interactions by phone and email
• Ability to navigate computerized systems and learn new applications quickly
• Strong communication skills, problem‑solving mindset, and customer‑focused attitude

Why join us

• Be part of a collaborative and supportive team
• Develop your skills in customer service and communication
• Work in an environment that values quality, reliability, and continuous improvement

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Customer Service

DIVISION

ANI International Nutrition

LOCATION

Italy > Rome : Via Giorgio Ribotta 9

WORK SHIFT

Standard

TRAVEL

No

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Not Applicable