Operations Lead: Onboarding & Automation

Unobravo; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Exclusive discounts on psychotherapy

Company retreats

Team-building experiences

Aperitivo parties nationwide

Free language platform membership and

Birthday day off

World Mental Health Day extra day off

Parental leave extra days

Descrizione del lavoro

Unobravo is seeking an Operations Lead to own the therapist onboarding journey and drive automation across acquisition and onboarding processes. You will build dashboards, reduce bottlenecks, and enable teams with efficient workflows in a fast-growing mental health platform.

With 3–5 years in operations, you’ll lead cross-functional initiatives, integrate new strategic streams, and ensure a compliant, high-quality experience for therapists and patients alike, while championing scalable processes

Competenze

• 3–5 years of experience in Operations, Service Operations or Program Management.
• Hands-on experience with AI-based process automation.
• Strong analytical mindset with data-driven approach.
• Experience in fast-paced, high-variability operational environments.
• Fluency in English.

Mansioni

• Oversee acquisition and onboarding journey for therapists.
• Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling.
• Build insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel, identifying bottlenecks, drop-offs, and opportunities for improvement.
• Provide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working.
• Oversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience.
• Act as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes.
• Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs.

Conoscenze

English fluency

Analytical mindset

Cross-functional coordination

AI automation tooling

Scale-up operations

Descrizione del lavoro

Unobravo is seeking an Operations Lead to own the therapist onboarding journey and drive automation across acquisition and onboarding processes. You will build dashboards, reduce bottlenecks, and enable teams with efficient workflows in a fast-growing mental health platform.

With 3–5 years in operations, you’ll lead cross-functional initiatives, integrate new strategic streams, and ensure a compliant, high-quality experience for therapists and patients alike, while championing scalable processes