Operations Lead: Therapist Acquisition & Onboarding

Unobravo; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Home workstation budget

Up to two coworking sessions per month

Company retreats

Team-building events

Language training platform access

Birthday day off

Descrizione del lavoro

Unobravo is seeking a mid-level Operations/Program Manager to own the acquisition and onboarding of therapists. You will implement AI automation, build dashboards, and streamline workflows while maintaining high-quality, compliant experiences across the end-to-end process.

You’ll collaborate across teams to scale our therapy network, optimize offboarding, and support growth with structured processes and metrics. English fluency is required, and Milan offers a flexible work setup.

Competenze

• 3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups).
• Proven hands-on experience with process automation AI-based.
• Strong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution.
• Experience working in fast-paced, high-variability operational environments.
• Strong familiarity with operational metrics, SLAs, and structured workflows.
• Proven experience coordinating cross-functional stakeholders.
• Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement.
• Fluency in English.

Mansioni

• Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth.
• Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling.
• Build insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel, identifying bottlenecks, drop-offs, and opportunities for improvement.
• Provide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working.
• Oversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience.
• Act as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes.
• Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs.

Conoscenze

Operations experience

Process automation

Analytical mindset

High-velocity environments

Cross-functional coordination

Problem solving

English fluency

Descrizione del lavoro

Unobravo is seeking a mid-level Operations/Program Manager to own the acquisition and onboarding of therapists. You will implement AI automation, build dashboards, and streamline workflows while maintaining high-quality, compliant experiences across the end-to-end process.

You’ll collaborate across teams to scale our therapy network, optimize offboarding, and support growth with structured processes and metrics. English fluency is required, and Milan offers a flexible work setup.