Operations Specialist

Unobravo; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted psychotherapy sessions

Company retreats & team events

Language training access

Birthday off

Mental health days

Parental leave enhancements

Descrizione del lavoro

Unobravo is expanding its therapy network from Milan to international markets. We seek an Operations Specialist to own the therapist onboarding journey, implement automation, and lead cross-functional initiatives that optimize the therapy experience.

You’ll collaborate with teams to scale processes while preserving patients' care quality. The role requires 3–5 years in operations, strong analytical skills, and fluency in English.

Competenze

• 3–5 years of experience in Operations, Service Operations or Program Management in high-volume scale-ups.
• Hands-on experience with AI-based process automation.
• Strong analytical mindset with data-driven decision making.
• Experience in fast-paced, high-variability operational environments.
• Familiarity with operational metrics, SLAs, and structured workflows.
• Experience coordinating cross-functional stakeholders.
• Strong problem-solving skills with root-cause analysis and continuous improvement.
• Fluency in English.

Mansioni

• Oversee the full acquisition and onboarding journey of new therapists in line with growth targets.
• Implement process automation across onboarding areas and drive AI tooling adoption.
• Improve clinical onboarding and team organization for a high-quality experience.
• Act as cross-team integration lead for new strategic streams into onboarding processes.
• Redesign therapist offboarding to ensure a smooth, compliant experience while preserving patients' needs.

Conoscenze

Operations

Process Automation

Data Analysis

Cross-Functional Collaboration

Operational Metrics

Problem Solving

English Fluency

AI Tooling

Strumenti

AI tooling

Descrizione del lavoro

About Us

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.

Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,500 qualified therapists and more than 10 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.

This is an opportunity to drive the growth of our corporate mental health solutions and scale Unobravo’s impact in the world of work.

We’re seeking someone bold, commercially sharp, and impact-driven, ready to fuel our international expansion through strong partnerships with companies.

The Essentials

Seniority: Mid-Level

Languages: Italian, English

Location: Milan

Salary range: EUR 30,000 - 40,000 in line with our commitment to transparent and equitable compensation practices.

What You’ll Do

As an Operations Specialist, you will play a key role in ensuring the operational excellence of the therapy journey, monitoring performance end-to-end and proactively addressing risks, bottlenecks, and disruptions.

Your main responsibilities will include:

• Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth
• Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling
• Oversee and continuously improve the clinical onboarding process and team organization, ensuring a high-quality and consistent experience
• Act as the cross-team integration lead for new strategic streams of work across the company into the acquisition and onboarding processes
• Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs

Must-have skills

• 3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups).
• Proved hands-on experience with process automation AI-based
• Strong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution.
• Experience working in fast-paced, high-variability operational environments.
• Strong familiarity with operational metrics, SLAs, and structured workflows.
• Proven experience coordinating cross-functional stakeholders.
• Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement.
• Fluency in English.

Not everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you.

What we offer

Scaling with Purpose

Join a company in constant evolution, growing fast while staying true to its mis

sion.

Everyone Needs Unobravo

Your mental health comes first. Enjoy exclusive discounts on psychotherapy sessions with our professionals.

Moments That Matter

Company retreats, team-building experiences, nationwide aperitivo parties, and more.. because milestones are better celebrated together.

Free Online Language Training

Free access to our language platform to grow both personally and professionally.

Birthday Off

Enjoy a day off during the month of your birthday.

World Mental Health Day, Our Way

An additional day off to rest, reflect, and recharge.

Inclusive Parental

LeaveExtra days off for all parents, biological, adoptive, foster, same-sex, because every family deserves time together.

To Fit in Our Culture

At Unobravo, what truly connects us isn’t just what we do, it’s how we do it.

We value individuality, inclusion, and diverse perspectives, and we’re proud to be an equal-opportunity employer.

If you require reasonable accommodations during the application or interview process, just let us know, we’re here to support you.

Selection Process

Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out for an introductory call.

The process may include a case study and meetings with your future manager and key stakeholders, so you can truly understand what it’s like to work with us.

You’ll always have a dedicated Talent point of contact to guide you through every step.