Onboarding & Customer Ops Specialist

La Fabrique by CA; Milano; Ibrido; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Restaurant tickets (Edenred)

Health protection: UniSalute

Hybrid remote: 2 days/week

Training package

Descrizione del lavoro

Blank is a fintech-friendly company focused on simplifying onboarding for self-employed professionals with fast account opening and smart tools. The team prioritizes autonomy, practical onboarding, and agile collaboration across marketing, product, compliance, and partners to ensure a seamless customer journey.

You will analyze onboarding materials, support clients, and help optimize operations while interacting with external suppliers.

Competenze

• At least 1 year of experience in a similar role.
• Strong analytical mindset and enjoy working in a team.
• Able to adapt to different processes and demonstrate autonomy.
• Empathetic and thrive in communicating with prospects and customers daily.
• Italian native or bilingual and fluent in English; knowledge of French is a plus.
• Experience in fintech would be a plus; knowledge of Hubspot and Google Sheets is a big plus.

Mansioni

• Analyze information and documentation provided during the client onboarding funnel, contacting clients if needed to ensure completeness and compliance.
• Provide stellar client support, helping with account-related inquiries and account creation requests.
• Help shaping our processes and collaborate in developing the operations team.
• Act as contact point for our external support suppliers.

Conoscenze

Analytical mindset

Team player

Autonomy

Empathy

Italian fluent

English fluent

Strumenti

Hubspot

Google Sheets

Descrizione del lavoro

Blank is a fintech-friendly company focused on simplifying onboarding for self-employed professionals with fast account opening and smart tools. The team prioritizes autonomy, practical onboarding, and agile collaboration across marketing, product, compliance, and partners to ensure a seamless customer journey.

You will analyze onboarding materials, support clients, and help optimize operations while interacting with external suppliers.