Operations Associate

Lime; Lombardia; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Lime is hiring an Operations Associate to manage warehouse operations, coordinate mechanics, and oversee parts and inventory to keep our fleet ready for the road. The role requires onsite presence during business hours in Italy and a hands-on, data-driven approach.

You'll work cross-functionally with fleet, logistics, engineering, and product teams, set KPIs for performance, analyse data, and drive improvements to scale our processes for the future of mobility.

Competenze

• 1-3 years of professional work experience in Operations or similar roles.
• Experience leading teams or groups preferred.
• Fluent verbal and written English and Italian.

Mansioni

• Warehouse management of day-to-day operations and mechanic staff across shifts.
• Monitor repair output and fleet availability to ensure high reliability.
• Set KPIs for productivity and provide coaching and feedback.
• Oversee parts and inventory management and ensure availability.
• Enforce safety, PPE standards and compliance.
• Optimize warehouse layout and workflows to boost efficiency.
• Collaborate with fleet operations, logistics, engineering and product teams.
• Analyse warehouse data and costs to identify improvements.

Conoscenze

Data analysis

Team leadership

English & Italian

Problem solving

On-site operations

Strumenti

SQL

G-Sheets

Descrizione del lavoro

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

Lime is hiring an Operations Associate to join our Operations team and play a key role in ensuring our fleet is maintained, repaired, and ready for the road. In this role, you'll manage the day-to-day operations of our warehouse — coordinating mechanic teams across shifts, overseeing parts and inventory, enforcing safety and compliance standards, and optimising workflows to improve efficiency and reduce bottlenecks. You'll analyse data to drive decisions, set clear performance goals, and collaborate closely with our fleet, logistics, engineering, and product teams to deliver vehicles of the highest quality.

We're looking for a hands-on, data-driven problem solver who thrives in a fast-paced, evolving environment. The ideal candidate is equally comfortable tackling immediate operational challenges and thinking strategically about how to scale our processes for the future, leading initiatives that enhance performance, streamline operations, and help shape the future of mobility.

This is a warehouse-based position that requires an onsite presence during assigned business hours.

What You'll Do:

• Warehouse Management: Manage day-to-day warehouse operations and mechanic staff across multiple shifts. This includes managing workforce schedules (including temps), planning staffing needs, resolving attendance and timesheet discrepancies
• Repair & Maintenance: Ensure high fleet availability and reliability by monitoring repair output, mechanic performance, and quality standards.
• Team Performance: Set clear KPIs for mechanic productivity and efficiency; provide coaching, feedback, and corrective action where needed.
• Parts & Inventory Management: Oversee ordering, tracking, auditing, and usage of spare parts and tools; ensure accurate parts assignment and availability.
• Safety & Compliance: Implement and enforce safety protocols, PPE standards, and workplace compliance requirements; spearhead local safety initiatives.
• Operational Excellence: Optimize warehouse layout, workflows, and processes to maximise efficiency and reduce bottlenecks.
• Cross-functional Collaboration: Work closely with fleet operations, logistics, engineering, and product teams to ensure smooth coordination and the highest of vehicle standards. .
• Reporting & Data Use: Analyse warehouse data, repair output, and performance metrics to identify trends, drive improvements, and control costs.
• Special Projects: Manage warehouse-focused initiatives such as Backlog Reduction Plans, Tool Management, PPE Standardisation, and Fleet Refurbishment Projects

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
• Experience leading teams or groups preferred
• Fluent verbal and written English & Italian language skills
• Excellent problem solving skills - you can solve complex problems in a logical and structured manner.
• Data driven in everything that you do - you must be very data centric and able to process and analyse data to solve problems and spot opportunities. (SQL and G-sheets)
• Work well under pressure - you must be able to handle competing demands and prioritize ruthlessly.
• Demonstrated ownership and accountability to deliver precise and meaningful impact.
• An organized individual with a can-do attitude, excellent communications skills and the ability to work independently with tight deadlines in a multicultural environment.

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate’s location and relevant skills and experience. For roles based in Italy, compensation will also be determined in accordance with the applicable Commercio - Confcommercio, including the relevant classification level and any applicable minimum compensation requirements. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements. The CCNL for this role is 2. Livello under the NCBA.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.