Business Operations Manager
MyLime - Digital Product Passport
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Benefits offered by this job
Job summary
MyLime is an international technology company building Digital Product Passports (DPP) and related digital identities. We seek a Business Operations Manager to own and scale operations, working directly with the CEO to ensure priorities are executed efficiently across teams.
The role emphasizes startup experience, process discipline and the ability to coordinate Sales, Product, Technology and Finance while driving international initiatives.
Qualifications
- 3–6+ years of experience in Business Operations, Startup Operations, Sales Operations, General Management or related roles.
- Experience with startups, scaleups or fast-growing technology companies.
- Experience working closely with founders, CEOs or senior leadership.
- Strong understanding of business processes, commercial operations and organizational management.
- Proven ability to coordinate teams, projects and cross-functional activities.
Responsibilities
- Coordinate daily operations across Sales, Product, Technology, Finance and external partners.
- Translate company priorities into operational plans, clear responsibilities and deadlines.
- Monitor projects, client onboarding, implementations and deliverables.
- Identify bottlenecks, solve operational issues and ensure timely execution.
- Improve internal processes, accountability and cross-functional collaboration.
- Ensure business continuity and effective execution when the CEO is traveling internationally.
- Coordinate and support our Business Development Representatives and international sales activities.
- Monitor commercial pipelines, lead generation, follow-ups and sales performance.
- Establish clear sales KPIs, reporting systems and accountability.
- Improve CRM adoption, lead qualification and opportunity management.
- Support the optimization and scalability of business development processes.
- Ensure effective coordination between Sales, Marketing and Product teams.
Skills
Tools
Job description
MyLime is an international technology company specializing in Digital Product Passports (DPP), digital identities, product traceability and blockchain-based solutions.
We work with leading brands across automotive, mobility, fashion, luxury and industrial sectors, connecting physical products with innovative digital experiences.
Following our international expansion and a new phase of growth, we are strengthening our organization and looking for an ambitious Business Operations Manager to help build and scale the company.
We are looking for an entrepreneurial, ambitious and highly execution-oriented professional who wants to take ownership of business operations and grow alongside the company.
Working directly with the CEO, you will be responsible for ensuring that teams, projects and business processes run efficiently, priorities are executed and operational challenges are resolved.
We are particularly interested in people who have experienced the challenges of building or scaling a startup and understand what it takes to make a business work.
We want someone who brings structure without bureaucracy, identifies problems before they elevate and takes initiative without waiting for constant direction.
- Coordinate daily operations across Sales, Product, Technology, Finance and external partners.
- Translate company priorities into operational plans, clear responsibilities and deadlines.
- Monitor projects, client onboarding, implementations and deliverables.
- Identify bottlenecks, solve operational issues and ensure timely execution.
- Improve internal processes, accountability and cross-functional collaboration.
- Ensure business continuity and effective execution when the CEO is traveling internationally.
- Coordinate and support our Business Development Representatives and international sales activities.
- Monitor commercial pipelines, lead generation, follow-ups and sales performance.
- Establish clear sales KPIs, reporting systems and accountability.
- Improve CRM adoption, lead qualification and opportunity management.
- Support the optimization and scalability of business development processes.
- Ensure effective coordination between Sales, Marketing and Product teams.
- Identify opportunities to automate repetitive activities and improve productivity.
- Implement and optimize internal management tools, dashboards, CRM workflows and AI-powered solutions.
- Standardize processes across commercial, operational and administrative functions.
- Ensure reliable visibility into company activities, projects and performance.
- Drive continuous operational improvement.
- Coordinate with Finance and Administration to ensure alignment between contracts, project milestones, invoicing and collections.
- Monitor operational budgets, costs and outstanding activities.
- Support management reporting and financial planning through accurate operational information.
- Identify inefficiencies and opportunities to optimize resources.
- Coordinate activities across teams, ensuring clear priorities and individual accountability.
- Support onboarding and the integration of new team members.
- Improve internal communication, workflows and organizational effectiveness.
- Identify resource gaps and support organizational development.
- Work directly with the CEO to translate strategic objectives into concrete operational initiatives.
- Take ownership of execution, independently managing priorities and follow-ups.
- Provide concise reporting on company performance, critical issues and proposed solutions.
- Anticipate operational risks and proactively address challenges.
- Ensure that decisions turn into actions and measurable results.
- 3–6+ years of experience in Business Operations, Startup Operations, Sales Operations, General Management or related roles.
- Previous experience in a startup, scaleup or fast-growing technology company.
- Experience working closely with founders, CEOs or senior leadership.
- Strong understanding of business processes, commercial operations and organizational management.
- Proven ability to coordinate teams, projects and cross-functional activities.
- Experience with CRM platforms, business dashboards, project management tools and AI-powered automation.
- Excellent analytical, organizational and problem-solving skills.
- Strong communication, leadership and decision-making abilities.
- Fluent Italian and professional English.
- Availability to work regularly from our Cremona office.
Experience as a Founder, Co-Founder, Founder's Associate, Chief of Staff, Startup Operations Manager or Sales Operations Lead is particularly appreciated.
We are looking for someone with an entrepreneurial mindset, strong ownership and a relentless drive to execute.
Someone who:
- Takes initiative and responsibility.
- Sees problems as opportunities to improve.
- Makes decisions and follows through.
- Can manage complexity without losing focus.
- Knows how to prioritize and get things done.
- Brings solutions rather than simply reporting problems.
- Wants to grow professionally and take on increasingly significant responsibilities.
We don't need someone who tells us what should be done. We need someone who makes sure it gets done.
- Direct collaboration with the CEO and leadership team.
- A central role in building and scaling an international technology company.
- Significant autonomy, ownership and responsibility.
- Exposure to international clients, business operations and strategic initiatives.
- The opportunity to shape processes, teams and organizational development.
- A potential growth path toward Head of Operations and COO responsibilities, based on performance and company needs.
- An office-first working environment in Cremona, with flexibility for remote work and international business requirements.
- Competitive compensation based on experience, with potential performance-based incentives
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