Onsite Milan IT Operations & Support

Kong Inc.; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Kong Inc. in Milan is seeking an IT Operations/Support professional to own day-to-day IT at the office. You will manage device lifecycle, AV setup, and support across Mac, Windows and mobile, while administering core tools like Okta and Google Workspace.

You will handle endpoint management via MDM, monitor security settings, and resolve network issues to keep the office running smoothly. Fluent English is required and experience with ITSM is a plus.

Competenze

• 3+ years in IT support/operations.
• Hands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Intune/Jamf also fine).
• Genuine network/systems admin exposure (Wi-Fi, firewall, DNS).
• ITSM ticketing experience.
• Fluent professional English.

Mansioni

• Own day-to-day IT support for the Milan office: device lifecycle (order, ship, enroll, retire).
• Zoom room/AV setup, and hands-on troubleshooting across Mac, Windows and mobile.
• Administer core tools — Okta, Google Workspace, Slack, Zoom — handling onboarding/offboarding, access, licensing and security settings.
• Manage endpoints via MDM (Intune or similar) and keep an eye on endpoint security (CrowdStrike or equivalent EDR).
• Get hands-on with network and infrastructure basics — firewall, Wi-Fi, DNS — so we're not dependent on outside vendors when something goes down.
• Work tickets in our ITSM tool (Freshservice/ServiceNow-style), prioritizing by real business impact and keeping SLAs tight.

Conoscenze

3+ years IT support/operations

Fluent English

ITSM experience

English communications

Strumenti

Okta

Google Workspace

Slack

Zoom

Intune/Jamf

MDM

Descrizione del lavoro

Kong Inc. in Milan is seeking an IT Operations/Support professional to own day-to-day IT at the office. You will manage device lifecycle, AV setup, and support across Mac, Windows and mobile, while administering core tools like Okta and Google Workspace.

You will handle endpoint management via MDM, monitor security settings, and resolve network issues to keep the office running smoothly. Fluent English is required and experience with ITSM is a plus.